Let's keep things simple.
This is what you have to know about our guarantee. If it happens that you go a little crazy
with your watch (eg your dog eats it or you broke it while playing), we will charge you a small
repair fee. Honesty is appreciated.
If there is a defect in our workmanship, we will turn our heads down
in shame and we will repair the watch at no cost.
Warranty
All of our products have a 180-day warranty on manufacturing defects. Our pieces are made with natural components that need to be treated with care and respect, so they cannot be compared to other plastic or metal products. This warranty covers manufacturing defects, not wear and tear from daily use or lack of care. The warranty may be rejected on products that show evidence of abuse. Agavus reserves the right to such decision.
Returns & Exchanges
It is our intention to create a unique shopping experience. Some products can be returned or exchanged within the first 15 days after delivery. Returns will only be accepted if the product has not been used and comes in its original packaging. If you need to make an exchange or return, please contact us via email, on our social networks or our website.
Did you want a different model or did you decide to save money for that new bike?
Changes within the first 15 days of delivery.
Returns within the first 15 days of delivery:
If your guide was already generated by our automatic system, only the value of the shipment will be discounted.
In personalized articles, the return will consist of only 50% since we must absorb the shipping costs and the personalized article.
To maintain this limited warranty, the product must be operated and maintained in accordance with the instructions for use. Abuse, damage to machinery, alterations or scratches will not be covered by the warranty. Agavus will not be responsible for loss or damage to the product.
Repairs
If you need any type of repair, contact us to see your case we will charge you a small amount. Depending on the damage of your product.